- Over Flexpoint
Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can?t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.
The department is open 24/7, 365 days a year. You will be working for at least 15 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.
Higher vocational education
Native French speaker
Fluent English (corporate language)
Advanced negotiation skills
Knowledge of French geography
Experience in customer care
Good understanding of customer satisfaction
Open-minded to a diversity of cultures.
•Working environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.
•International working environment with colleagues from 25 different nations to acquire multicultural competences.
•A unique opportunity to make a contribution to the success of Daimler‘s After-Sales initiatives to achieve Best Customer Experience (BCE).
•Empowerment to make decisions within the assigned area of responsibility.
•Individual Development Plan (IDP) with customized trainings on a yearly basis to support you in your professional development.
•Continuous coaching by your supervisor.
•Attractive compensation package with various secondary benefits (i.e. holiday allowance, transportation allowance,…).
Interested ? Please contact Klaudia Dudarz email@example.com