Vacature First line helpdesk agent in Brussel


For our client in Brussels we are looking for a 1st line helpdesk agent.

  Answers calls within stated time guidelines.
  Analyses and interprets client inquiries to ascertain and solve issue.
  Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
  Escalates calls within stated guidelines.
  Provides information, advice or instruction in response to client inquiries.
  Provides a high degree of client satisfaction in all work undertaken.
  Receives and records client inquiries and processes paperwork/systems relevant to client queries.
  Liaises internally to enable client queries to be answered and problems solved.
  Resolves incident using remote control tools
  Installs and configures PC environments

Profiel en vaardigheden

Working Conditions:

Typically secondary/ high school qualified with a relevant technical qualification and 6-12 months’ work experience in a technical help desk environment.

  IT Back ground (education)
  good knowledge of all-round IT (Office, Windows, hardware, etc)
  experience with ticketing systems (HP Service Center, etc)
  able to work in an international and multicultural environment
  team player with strong communication skills
  knowledge/experience of ITIL is a plus
  fluent in Dutch / English and French


  international work environment
  attractive salary

Apply with CV, motivation

Solliciteer direct
Bel voor meer informatie
Overige Informatie


Deze functie staat open voor mannen en vrouwen.

Vlaams Gewest: VG 680 BUOSAP
Waals Gewest: W218
Brussels Hoofdstedelijk Gewest: B-AA07.008, 0061-405-20121017, 00061-406-20121017


profielfoto Isra Bofela HR Consultant
Isra Bofela
HR Consultant
 02 217 55 48


Leuvensestraat 10
1800 Vilvoorde
 +32 (0)2 217 55 48

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