Vacature First line helpdesk agent in Brussel
For our client in Brussels we are looking for a 1st line helpdesk agent.
Answers calls within stated time guidelines.
Analyses and interprets client inquiries to ascertain and solve issue.
Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
Escalates calls within stated guidelines.
Provides information, advice or instruction in response to client inquiries.
Provides a high degree of client satisfaction in all work undertaken.
Receives and records client inquiries and processes paperwork/systems relevant to client queries.
Liaises internally to enable client queries to be answered and problems solved.
Resolves incident using remote control tools
Installs and configures PC environments
Profiel en vaardigheden
Typically secondary/ high school qualified with a relevant technical qualification and 6-12 months’ work experience in a technical help desk environment.
IT Back ground (education)
good knowledge of all-round IT (Office, Windows, hardware, etc)
experience with ticketing systems (HP Service Center, etc)
able to work in an international and multicultural environment
team player with strong communication skills
knowledge/experience of ITIL is a plus
fluent in Dutch / English and French
international work environment
Apply with CV, motivation